What it shows
At the top, three numbers across every project the client can see: Open issues and Overdue, each with the change since last week, and Fixed this week (confirmed fixes and accepted risks). When their issues sit on both sides, a line splits the open work into External and Internal. Below that, a section per project with what changed in the last seven days:
Each section lists up to five issues, most severe first, and links the rest to the portal. Every issue opens straight in the portal. A project with nothing new is listed on one line at the end instead of taking up space. The email shows only what the client can already see in the portal: their own reported issues, never drafts or anything outside their scope.
The email carries your firm’s logo from Company identity, so clients see their provider’s brand, not D0pam1ne’s. Use a PNG or JPEG logo: email cannot show SVG, so an SVG logo is left out rather than shown broken. Beside the D0PAM1NE wordmark at the top sits the Synapse mark.
Opt-in, and leaving
The digest is off for every client until they turn it on themselves, in the portal under Your account (their name at the top right). It is sent by your firm from your own email server, so the client sets nothing up. The same card has Preview this week’s email, so they can see exactly what they would get before signing up. Every digest ends with a one-click unsubscribe. The link is signed for that one person, so it needs no sign-in and cannot be used to unsubscribe anyone else. A client can also turn it off again from Your account at any time. Turning it on or off is recorded in their activity.When it goes out
The digest goes out on Monday from 08:00, server time. If the server was off on Monday, it goes out at the next chance that week. It is never sent twice in the same week, even after a restart. It needs two things, both in Settings, Email: a working SMTP server, and the public URL your clients open, which the links in the email use. Until both are set, nothing is sent. A client with nothing reported to them yet gets no email.Your side
In Synapse, Clients, a strip above the companies shows how many clients get the digest and when the next one goes out, and warns you if email is not set up yet. In the list view, each subscriber has a Weekly digest tag, and Preview digest opens this week’s email exactly as that client would get it, whether or not they have turned it on.Clients choose the digest for themselves. There is no way to turn it on for a client from the console, so nobody gets an email they did not ask for.