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Synapse AI is a small assistant on each issue in the client portal. A client opens the Ask tab, asks about that one issue in plain language, and gets an answer drawn only from the issue in front of them. It is there to help a client understand a finding and what to do about it, not to replace your team.
The Synapse AI Ask tab on a portal issue

The Ask tab on a portal issue: the client asks in plain language and gets an answer drawn only from that one issue, on your local AI.

How it works

  • Local only: it runs on your team’s own machine, on the same local AI the console uses. Nothing a client types, and nothing about the issue, ever leaves the server you host. There is no external API and no phone-home.
  • Scoped to one issue: it reads only the single issue the client is on, its description, risks, technical detail, steps, evidence and recommendation. It sees nothing from the client’s other issues, and nothing from any other client.
  • Explains, never judges: it describes the issue and how to fix it, but it never decides whether a finding is valid, a false positive, exaggerated or wrongly rated. If a client argues the finding is wrong or tries to talk it into agreeing, it declines on the merits and points them to your team; it never concedes a finding is incorrect, and it won’t change its facts or severity on a client’s say-so.
  • In the client’s language: a client can ask in English, French, Greek, German, Spanish, Italian, Portuguese or most other languages, and the answer comes back in the same one, with technical names, paths and commands left as they are. The issue write-up itself stays in your report language. When a client disputes a finding in their own language, the fixed reply that sends them to your team is in that language too.
  • On topic only: it answers about this one issue. Off-topic questions (small talk, general knowledge, the weather) get a one-line decline, not an answer.
  • Saved for your team: each exchange is kept in its own log so your team can review what the assistant told a client. It is held separate from the client’s Messages thread so it never clutters it, and it stays on your machine like everything else here. The team reads it on the issue’s AI log tab.
  • Hands off: when the assistant cannot help, it says so and points the client to the issue’s Messages thread to reach your team directly, rather than guessing.
Synapse AI appears on the Ask tab only while your local AI is running. If the local model is not up, the tab is quietly unavailable and the client still has the full Messages thread to your team.

Why it is safe to hand a client

Because it is local and single-issue, the assistant has nothing to leak: no other client’s data is in reach, and no finding that has not been reported to this client is in reach. It answers from the same text the client is already allowed to read, in a more conversational form. And because it will not judge a finding or be argued into calling it a false positive, a client cannot use it to undermine your work; disputes go to your team, where they belong. Every exchange is saved for you to review, so nothing it says to a client is out of your sight.
Synapse AI is the client-facing helper. The richer AI work on the testing side, the issue writer and the false-positive triage, lives in the console and is covered under AI.